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Help Desk & Remote IT Support

Original price was: ₨75,000.00.Current price is: ₨55,000.00.

Description:
Help Desk & Remote IT Support services provide businesses with responsive, expert assistance for resolving technical issues and maintaining uninterrupted operations. Through a centralized support system, users receive immediate help for device, software, and connectivity problems—either remotely or through on-site escalation when needed. This service enhances productivity, reduces downtime, and ensures consistent IT performance across the organization.

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Description

Help Desk & Remote IT Support

Features:

  • 24/7 technical support via phone, email, chat, or remote access tools

  • Tiered support levels (L1, L2, L3) for efficient issue escalation and resolution

  • Remote troubleshooting for hardware, software, and network issues

  • User account and access management (Active Directory, SSO, MFA)

  • Software installation, configuration, and updates

  • Endpoint diagnostics and performance optimization

  • IT asset tracking and incident management system integration

  • Proactive system monitoring and automated issue detection

  • Support for cloud applications, email systems, and collaboration tools

  • Comprehensive service-level agreements (SLAs) and performance reporting

  • Benefits:

    • Rapid issue resolution with 24/7 expert assistance

    • Reduced downtime and improved employee productivity

    • Centralized incident tracking and transparent reporting

    • Cost-effective alternative to maintaining large in-house support teams

    • Enhanced user satisfaction and IT service efficiency

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